Interact with Intercom customer messaging and support platform

Intercom guMCP Server

Search for contacts in Intercom using various criteria with advanced filtering capabilities. If no search parameters are provided, lists all contacts.

Find contacts created after this date. Use ISO 8601 format (e.g., '2023-01-01T00:00:00Z') or YYYY-MM-DD format

Find contacts created before this date. Use ISO 8601 format (e.g., '2023-12-31T23:59:59Z') or YYYY-MM-DD format

Search by email address. Can be exact email (e.g., 'user@example.com') or partial email for contains search (e.g., 'user' to find all emails containing 'user')

Search by email domain (e.g., 'example.com' to find all contacts with @example.com emails)

If true, searches for exact email match. If false or not provided, searches for emails containing the email parameter

Search by external ID (your system's unique identifier for the contact)

Maximum number of contacts to return (default: 10)

Search by contact name. This will find contacts whose names contain the provided text (case-insensitive partial match)

Filter contacts by their assigned owner (teammate) ID in Intercom

Search by phone number. Can be partial or complete phone number

General search query that will search across email and name fields. Use specific parameters (email, name, etc.) when available for more precise control. This performs a 'contains' search on both email and name fields.

Filter contacts by their role in Intercom

Filter contacts by tag ID. Only contacts with this specific tag will be returned

Filter contacts by email subscription status. True for unsubscribed, false for subscribed contacts

search_contacts

Contact data including ID, role, email, name, workspace details and other attributes

Update the contact's avatar image URL (for update operation)

Update custom attributes (for update operation)

Update the contact's email address (for update operation)

Update the contact's external ID (for update operation)

Update the contact's name (for update operation)

Update the assigned owner ID (for update operation)

Update the contact's phone number (for update operation)

Update the contact's role in Intercom (for update operation)

Tag ID (required for add_tag and remove_tag operations)

Update email subscription status (for update operation)

update_contact

Custom attributes for the contact (optional)

create_contact

Created contact data including ID, role, email, name, workspace details and other attributes

Create a new conversation in Intercom by sending the first message

ID of the admin initiating the conversation. If not provided, will auto-resolve to the currently authenticated admin.

ID of the contact to create conversation with

Initial message content for the conversation

Subject/title for the conversation (optional, defaults to 'New conversation')

Tag IDs to apply to the conversation after creation (optional)

create_conversation

Created admin message data including type, ID, timestamps, subject, body and owner information

Reply to an existing conversation in Intercom. By default, replies as an admin. Only specify user_id if you want to reply on behalf of a specific contact/user.

ID of the admin sending the reply (optional - will auto-resolve to the currently authenticated admin if not provided)

ID of the contact/user to reply on behalf of (optional - only use this if you want to reply as a specific contact rather than as an admin)

reply_to_conversation

Complete conversation data including conversation details, contacts, conversation parts and metadata

The ID of the admin performing the operation. If not provided, will auto-resolve to the currently authenticated admin.

Contact email (alternative to contact_id for attach_contact operation)

Contact ID (required for attach_contact with ID or detach_contact operations)

update_conversation

Search for conversations in Intercom using various criteria with advanced filtering capabilities. If no search parameters are provided, lists all conversations.

Search conversations assigned to a specific admin ID. If not provided, will auto-resolve to the currently authenticated admin.

Search conversations for a specific contact ID

Find conversations created after this date. Use ISO 8601 format (e.g., '2023-01-01T00:00:00Z') or YYYY-MM-DD format

Find conversations created before this date. Use ISO 8601 format (e.g., '2023-12-31T23:59:59Z') or YYYY-MM-DD format

Maximum number of conversations to return (default: 20, max: 150)

Filter by open/closed status. True for open conversations, false for closed

General search query field for flexible searching

Filter by read status. True for read conversations, false for unread

Search conversations assigned to a specific team ID

Find conversations updated after this date. Use ISO 8601 format (e.g., '2023-01-01T00:00:00Z') or YYYY-MM-DD format

Find conversations updated before this date. Use ISO 8601 format (e.g., '2023-12-31T23:59:59Z') or YYYY-MM-DD format

search_conversations

Conversation data including ID, state, participants, timestamps, ticket information and statistics

Retrieve a single conversation with all its details and conversation parts

Set to 'plaintext' to retrieve conversation messages in plain text format

retrieve_conversation

Complete conversation data including all conversation parts, tags, ticket information and metadata

Search for companies in Intercom using various criteria. If no search parameters are provided, lists all companies using the scroll API.

The company_id of the company to filter by (your system's unique identifier)

Maximum number of companies to return (default: 10)

The name of the company to filter by (exact match)

The segment_id of the company to filter by

search_companies

Company data including ID, name, company_id, timestamps, industry, user count and other attributes

Unique identifier for the company in your system (optional)

Custom attributes for the company (optional)

create_company

Created company data including ID, name, company_id, timestamps, industry, website and other attributes

associate_contact_with_company

Company data returned after successful association with contact

list_articles

Help center article data including ID, title, description, body, author, state and URL

retrieve_article

Full article data including ID, title, body, author, state, statistics and URL

Search for tickets in Intercom using various criteria with advanced filtering capabilities. If no search parameters are provided, lists all tickets.

Filter tickets assigned to a specific admin ID. If not provided, will auto-resolve to the currently authenticated admin.

Find tickets created after this date. Use ISO 8601 format (e.g., '2023-01-01T00:00:00Z') or YYYY-MM-DD format

Find tickets created before this date. Use ISO 8601 format (e.g., '2023-12-31T23:59:59Z') or YYYY-MM-DD format

Search tickets by description content (partial match)

Search tickets by title content (partial match)

Maximum number of tickets to return (default: 20, max: 150)

Filter by open/closed status. True for open tickets, false for closed

Find tickets snoozed until after this date. Use ISO 8601 format (e.g., '2023-01-01T00:00:00Z') or YYYY-MM-DD format

Find tickets snoozed until before this date. Use ISO 8601 format (e.g., '2023-12-31T23:59:59Z') or YYYY-MM-DD format

Filter tickets assigned to a specific team ID

Find tickets updated after this date. Use ISO 8601 format (e.g., '2023-01-01T00:00:00Z') or YYYY-MM-DD format

Find tickets updated before this date. Use ISO 8601 format (e.g., '2023-12-31T23:59:59Z') or YYYY-MM-DD format

search_tickets

Ticket data with api_ticket_id, ticket_id, state, attributes, contacts and parts

get_ticket

Complete ticket data with api_ticket_id, ticket_id, attributes, state, type, contacts and parts history

ID of the admin to assign the ticket to. If not provided, will auto-resolve to the currently authenticated admin.

ID of the company to associate with the ticket (optional)

ID of the contact associated with the ticket

create_ticket

Created ticket with api_ticket_id, ticket_id, type, state, attributes, contacts and parts

ID of the admin performing the action. If not provided, will auto-resolve to the currently authenticated admin.

The ID of the admin or team to assign the ticket to. Set to '0' to unassign (for update operation)

The ID of the company to associate. Set to empty string to remove (for update operation)

New description of the ticket (for update operation)

Whether the ticket is visible to users (for update operation)

Set to false to close a ticket (for update operation)

Unix timestamp for when you want the ticket to reopen (for update operation)

The ID of the ticket state (for update operation)

New title/subject of the ticket (for update operation)

update_ticket

Add a comment to an existing support ticket

ID of the admin adding the comment. If not provided, will auto-resolve to the currently authenticated admin.

add_comment_to_ticket

Ticket part data for the added comment including ID, part_type, body, author and timestamp information

List all available ticket types in the Intercom workspace

list_ticket_types

Ticket type definitions including ID, name, description, attributes and states

Get information about the currently authenticated admin

get_current_admin

Current admin information including ID, name, email, avatar and app details

List all tags available in the Intercom workspace

list_tags

Retrieve a single company by its Intercom ID

The unique Intercom identifier for the company

retrieve_company

Complete company data including ID, name, company_id, timestamps, industry, website and other attributes

List all contacts that belong to a company

Maximum number of contacts to return (default: 50)

list_company_contacts

Contact data for all contacts associated with the company, or message when no contacts found

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