Zendesk guMCP Server

Tools

• List Tickets

  List and search tickets with comprehensive filtering, pagination, and sorting options

• Get Ticket

  Get complete ticket details including collaborators, followers, email CCs, and comments

• Create Ticket

  Create new tickets with comprehensive options including custom fields, collaborators, and attachments

• Update Ticket

  Update existing tickets including status, assignee, priority, custom fields, and add comments

• Merge Tickets

  Merge multiple tickets into a target ticket with comments and proper audit trail

• Create Comment

  Add public or private comments to existing tickets with rich formatting and attachment support

• List Comments

  Get all comments for a ticket with optional user information and attachment details

• List Ticket Fields

  Get ticket field schema, options, and configurations for form building and validation

• List Ticket Forms

  Get available ticket forms and their field requirements for agents and end users

• List Users

  List users (agents, end-users) with filtering options for role, organization, and groups

• Get User

  Get detailed user information including permissions, custom fields, and profile data

• Search Users

  Search users by email, name, phone, notes, or other attributes using Zendesk search syntax

• List Groups

  List agent groups for ticket assignment and workflow management

• Get Group

  Get detailed group information including members and configuration

• List Tags

  List all available tags in the system, ordered by popularity in the last 60 days

• Search Tags

  Search and autocomplete tags by name prefix (minimum 2 characters required)

• Add Tags

  Add tags to tickets, organizations, or users with optional safe update protection

• Remove Tags

  Remove tags from tickets, organizations, or users with optional safe update protection

• List Views

  List shared and personal views available to the current user with filtering options

• Get View

  Get detailed view information including conditions, execution settings, and restrictions

• Get Tickets In View

  Get tickets from a specific view with sorting and pagination options

• List Automations

  List all automations with comprehensive filtering, sorting, and usage analytics options

• Search Automations

  Search automations by title with filtering, sorting, and usage analytics options

• Get Automation

  Get detailed automation information including conditions, actions, and configuration

• List Triggers

  List all ticket triggers with comprehensive filtering, sorting, and usage analytics options

• Search Triggers

  Search ticket triggers by title with filtering, sorting, and usage analytics options

• Get Trigger

  Get detailed ticket trigger information including conditions, actions, and configuration

• List Trigger Categories

  List all ticket trigger categories for organizing and managing triggers

• List Macros

  List all shared and personal macros available to the current user with comprehensive filtering, sorting, and usage analytics options

• Search Macros

  Search macros by title with filtering, sorting, and usage analytics options

• Get Macro

  Get detailed macro information including actions, restrictions, and configuration

• List Articles

  List Help Center articles with filtering, sorting, and pagination options

• Get Article

  Get detailed article information including title, body, metadata, and translations

• Search Help Center

  Unified search across Help Center articles and community posts with comprehensive filtering

• List Posts

  List community posts with filtering, sorting, and pagination options

• Get Post

  Get detailed community post information including title, content, author, and engagement metrics