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Zendesk

Interact with Zendesk tickets, views, and support features

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Tools (45)

List Tickets
List and search tickets with comprehensive filtering, pagination, and sorting options
Get Ticket
Get complete ticket details including collaborators, followers, email CCs, and comments
Create Ticket
Create new tickets with comprehensive options including custom fields, collaborators, and attachments
Update Ticket
Update existing tickets including status, assignee, priority, custom fields, and add comments
Merge Tickets
Merge multiple tickets into a target ticket with comments and proper audit trail
Create Comment
Add public or private comments to existing tickets with rich formatting and attachment support
List Comments
Get all comments for a ticket with optional user information and attachment details
List Ticket Fields
Get ticket field schema, options, and configurations for form building and validation
List Ticket Forms
Get available ticket forms and their field requirements for agents and end users
List Users
List users (agents, end-users) with filtering options for role, organization, and groups
Get User
Get detailed user information including permissions, custom fields, and profile data
Search Users
Search users by email, name, phone, notes, or other attributes using Zendesk search syntax
List Groups
List agent groups for ticket assignment and workflow management
Get Group
Get detailed group information including members and configuration
List Tags
List all available tags in the system, ordered by popularity in the last 60 days
Search Tags
Search and autocomplete tags by name prefix (minimum 2 characters required)
Add Tags
Add tags to tickets, organizations, or users with optional safe update protection
Remove Tags
Remove tags from tickets, organizations, or users with optional safe update protection
List Views
List shared and personal views available to the current user with filtering options
Get View
Get detailed view information including conditions, execution settings, and restrictions
Get Tickets In View
Get tickets from a specific view with sorting and pagination options
List Automations
List all automations with comprehensive filtering, sorting, and usage analytics options
Search Automations
Search automations by title with filtering, sorting, and usage analytics options
Get Automation
Get detailed automation information including conditions, actions, and configuration
List Triggers
List all ticket triggers with comprehensive filtering, sorting, and usage analytics options
Search Triggers
Search ticket triggers by title with filtering, sorting, and usage analytics options
Get Trigger
Get detailed ticket trigger information including conditions, actions, and configuration
List Trigger Categories
List all ticket trigger categories for organizing and managing triggers
List Macros
List all shared and personal macros available to the current user with comprehensive filtering, sorting, and usage analytics options
Search Macros
Search macros by title with filtering, sorting, and usage analytics options
Get Macro
Get detailed macro information including actions, restrictions, and configuration
Preview Macro
Preview what changes a macro would make to a ticket without actually applying them. Shows resolved field changes, comments with placeholders filled in, and other actions
Apply Macro
Apply a macro to a ticket, executing all macro actions including field changes and comments
List Articles
List Help Center articles with filtering, sorting, and pagination options
Get Article
Get detailed article information including title, body, metadata, and translations
Search Help Center
Unified search across Help Center articles and community posts with comprehensive filtering
List Posts
List community posts with filtering, sorting, and pagination options
Get Post
Get detailed community post information including title, content, author, and engagement metrics
List Ticket Attachments
List all attachments for a ticket. Returns normalized attachment metadata including file names, types, sizes, and download URLs from all comments on the ticket.
Get Attachment
Download a Zendesk attachment and upload it to Gumloop storage. Returns the stored filename that can be used in subsequent operations.
List Ticket Audits
List all audits for a ticket. Returns the history of all changes including field updates, status changes, comments, and assignments.
Get Ticket Audit
Get a specific audit record for a ticket. Returns detailed event information for a single audit entry.
Get Ticket Metrics
Get performance metrics for a ticket including response times, resolution times, SLA data, reopens, and agent/requester wait times.
Batch Create Tickets
Create up to 100 tickets at once with full ticket options including custom fields, tags, and assignments. Returns the created ticket IDs.
Batch Update Tickets
Update up to 100 tickets at once including status, priority, tags, custom fields, assignments, and comments.

Installation

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