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Freshdesk

Interact with Freshdesk to read, triage, and respond to support tickets, manage contacts and companies, work with the knowledge base, and orchestrate community forums.

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Tools (98)

List Tickets
List Freshdesk tickets with optional filters.
Get Ticket
Get a Freshdesk ticket by ID.
Create Ticket
Create a Freshdesk ticket. Requires `email` or `requester_id` to identify the requester.
Update Ticket
Update fields on a Freshdesk ticket.
Delete Ticket
Soft-delete a Freshdesk ticket. Restore via the trash within 30 days.
Search Tickets
Search Freshdesk tickets using the filter DSL.
Merge Tickets
Merge secondary Freshdesk tickets into a primary ticket.
Forward Ticket
Forward a Freshdesk ticket as a new outbound email.
Restore Ticket
Restore a previously soft-deleted Freshdesk ticket.
List Conversations
List replies and notes on a Freshdesk ticket.
Reply To Ticket
Post a public reply to a Freshdesk ticket.
Add Note
Add a note (private by default) to a Freshdesk ticket.
Update Conversation
Update an existing Freshdesk conversation (notes only — Freshdesk does not allow editing replies).
Delete Conversation
Delete a Freshdesk conversation (reply or note).
List Watchers
List agent IDs watching a Freshdesk ticket.
Add Watcher
Add an agent as a watcher on a Freshdesk ticket.
Remove Self Watcher
Remove the authenticated agent (API key owner) as a watcher on a ticket. Freshdesk's API does not support removing other agents.
List Ticket Attachments
List attachments on a Freshdesk ticket by walking its conversations.
Get Attachment
Download a Freshdesk attachment and store it in Gumloop FileStorage.
List Time Entries
List Freshdesk time entries with optional filters.
Create Time Entry
Create a time entry on a Freshdesk ticket.
Update Time Entry
Update fields on a Freshdesk time entry.
Delete Time Entry
Delete a Freshdesk time entry.
Toggle Timer
Start or stop the timer on a Freshdesk time entry.
Get Thread
Get a Freshdesk collaboration thread by ID (Pro+ plan only).
Create Thread
Create a Freshdesk collaboration thread on a ticket (Pro+ plan only).
Update Thread
Update a Freshdesk collaboration thread (Pro+ plan only).
Delete Thread
Delete a Freshdesk collaboration thread (Pro+ plan only).
Get Thread Message
Get a Freshdesk collaboration thread message by ID (Pro+ plan only).
Create Thread Message
Post a message to a Freshdesk collaboration thread (Pro+ plan only).
Update Thread Message
Update a Freshdesk collaboration thread message (Pro+ plan only). Only the message body is editable.
Delete Thread Message
Delete a Freshdesk collaboration thread message (Pro+ plan only).
Get Outbound Message Status
Get the delivery status of a Freshdesk outbound (WhatsApp) message.
Get Job Status
Get the status of a Freshdesk async job (imports, exports, bulk operations).
List Contacts
List Freshdesk contacts with optional filters.
Get Contact
Get a Freshdesk contact by ID.
Search Contacts
Search Freshdesk contacts using a filter query (beta endpoint).
Create Contact
Create a Freshdesk contact. Requires `name` plus one of email, mobile, phone, twitter_id, or unique_external_id.
Update Contact
Update fields on a Freshdesk contact.
Delete Contact
Soft-delete a Freshdesk contact. Use restore_contact to undo.
Hard Delete Contact
Permanently delete a Freshdesk contact. Cannot be undone.
Merge Contacts
Merge secondary Freshdesk contacts into a primary contact.
Restore Contact
Restore a soft-deleted Freshdesk contact.
List Companies
List Freshdesk companies.
Get Company
Get a Freshdesk company by ID.
Search Companies
Search Freshdesk companies with a filter query (BETA endpoint).
Create Company
Create a Freshdesk company.
Update Company
Update fields on a Freshdesk company.
Delete Company
Delete a Freshdesk company. Contacts on the company are not deleted.
List Agents
List Freshdesk agents with optional state filter.
Get Agent
Get a Freshdesk agent by ID.
Get Current Agent
Get the agent associated with the authenticated API key.
List Groups
List Freshdesk agent groups.
Get Group
Get a Freshdesk agent group by ID.
List Skills
List Freshdesk agent skills.
List Roles
List Freshdesk agent roles.
List Products
List Freshdesk products.
List Business Hours
List Freshdesk business hours configurations.
List Sla Policies
List Freshdesk SLA policies.
List Ticket Fields
List Freshdesk ticket fields for schema discovery.
List Contact Fields
List Freshdesk contact fields for schema discovery.
List Company Fields
List Freshdesk company fields for schema discovery.
List Csat Surveys
List Freshdesk customer satisfaction surveys.
List Satisfaction Ratings
List Freshdesk customer-satisfaction ratings across all surveys.
List Solution Categories
List Freshdesk solution categories in the knowledge base.
Get Solution Category
Get a Freshdesk solution category by ID.
List Solution Folders
List folders inside a Freshdesk solution category.
Get Solution Folder
Get a Freshdesk solution folder by ID.
List Solution Articles
List articles inside a Freshdesk solution folder.
Get Solution Article
Get a Freshdesk solution article by ID.
Search Solutions
Full-text search across Freshdesk solution articles. Returns a single page of matches; Freshdesk caps the result set internally.
Create Solution Article
Create a Freshdesk solution article in the given folder.
Update Solution Article
Update fields on a Freshdesk solution article.
Delete Solution Article
Delete a Freshdesk solution article.
List Canned Responses
List Freshdesk canned responses in a folder. Discover folder IDs via list_canned_response_folders.
Get Canned Response
Get a Freshdesk canned response by ID.
List Canned Response Folders
List Freshdesk canned response folders.
Get Canned Response Folder
Get a Freshdesk canned response folder by ID with its responses.
List Forum Categories
List Freshdesk forum categories.
Get Forum Category
Get a Freshdesk forum category by ID.
List Forums
List forums under a Freshdesk forum category.
Get Forum
Get a Freshdesk forum by ID.
List Forum Topics
List topics within a Freshdesk forum.
Get Forum Topic
Get a Freshdesk forum topic by ID.
Create Forum Topic
Create a new topic in a Freshdesk forum.
Update Forum Topic
Update a Freshdesk forum topic.
Delete Forum Topic
Delete a Freshdesk forum topic.
Follow Forum Topic
Subscribe to a Freshdesk forum topic. Defaults to the API caller; admins may set user_id to subscribe another contact.
Unfollow Forum Topic
Unsubscribe from a Freshdesk forum topic. Defaults to the API caller; admins may set user_id to unsubscribe another contact.
List Topic Comments
List comments on a Freshdesk forum topic.
Create Forum Comment
Post a new comment to a Freshdesk forum topic. Authored by the API caller unless user_id (admin-only impersonation) is supplied.
Update Forum Comment
Update a Freshdesk forum comment.
Delete Forum Comment
Delete a Freshdesk forum comment.
List Custom Object Records
List records of a Freshdesk custom object schema (Enterprise plan only).
Get Custom Object Record
Get a Freshdesk custom object record by ID (Enterprise plan only).
Create Custom Object Record
Create a Freshdesk custom object record (Enterprise plan only).
Update Custom Object Record
Update a Freshdesk custom object record (Enterprise plan only).
Delete Custom Object Record
Delete a Freshdesk custom object record (Enterprise plan only).

Installation

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