PagerDuty MCP Server
Connect to the PagerDuty MCP server to triage incidents, look up who’s on call, and manage on-call schedules using AI agents on Gumloop, Claude, or Cursor.
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PagerDuty
Installation
Get StartedCreate a Gumloop Account
To use this MCP, you need a Gumloop account. If you don't have one yet, you can create one for free.
Copy Your Server URL
Copy your MCP server URL and add it to your client. You'll be prompted to authorize on first use.
Tools (9)
Get User
Get details about an existing user in PagerDuty
List Incidents
List existing incidents from PagerDuty
List Services
List existing services from PagerDuty
List Schedules
List on-call schedules from PagerDuty
Create Schedule
Create a new on-call schedule in PagerDuty
Get Schedule
Get details about an existing schedule in PagerDuty
Delete Schedule
Delete an on-call schedule in PagerDuty
List Oncalls
List on-call entries from PagerDuty
List Notifications
List notifications from PagerDuty
What is PagerDuty MCP?
The PagerDuty MCP server gives AI agents access to your PagerDuty incident and on-call data. That means agents can list incidents filtered by status, service, team, urgency, and date range, browse your monitored services, look up who is on call right now, read user profiles and notification history, and create or delete on-call schedules. It spans the parts of PagerDuty that on-call engineers, DevOps, and IT operations teams check most: incidents, services, schedules, on-call entries, users, and notifications.
If your team loses time clicking through the PagerDuty UI to answer “who is on call for payments?”, piecing together which high-urgency incidents fired this week, or hand-building rotation schedules layer by layer, an AI agent can take over that legwork. Describe what you need, and your AI agent will handle the incident triage and on-call lookups for you.
MCP stands for Model Context Protocol. It’s an open standard that gives AI agents a way to connect to external tools and services. Instead of registering a PagerDuty OAuth app, juggling client IDs and secrets, refreshing tokens, and parsing paginated JSON from the REST API yourself, you connect your PagerDuty account through Gumloop once. After that, you can triage incidents and manage on-call schedules just by chatting with your AI agent.
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What you can do with PagerDuty MCP on Gumloop
Triage incidents with rich filters
List incidents and narrow them by status (triggered, acknowledged, resolved), urgency (high or low), service, team, user, and time window in a single call. Your AI agent can answer questions like “show me all high-urgency triggered incidents on the payments service this week” without anyone opening the dashboard.
See who’s on call right now
Look up on-call entries filtered by escalation policy, schedule, user, and time window. With the earliest option set, your agent instantly surfaces the single best person to page, so nobody has to parse rotation logic by hand.
Browse monitored services
List and search your services, optionally pulling in their linked escalation policies, teams, integrations, and auto-pause notification settings. An AI agent can map which services exist and how they roll up before deciding where to look during an incident.
Create on-call schedules from a description
Build a new on-call schedule with full layer modeling: rotation lengths, user rosters, time zones, and daily or weekly restrictions. Your agent can turn a plain description of a rotation into a working schedule, so you skip the manual layer-by-layer setup.
Inspect and clean up schedules
Pull the full details of any schedule for a given time range, list every schedule in your account, and delete schedules that are no longer needed. This keeps your rotation list tidy as teams and coverage change.
Look up user profiles
Fetch a user’s details, including their contact methods, notification rules, team memberships, and subdomains. An agent can confirm how a responder gets reached before routing a page their way.
Audit notification history
Retrieve the notifications sent over a date range (a start and end date are required), filtered by type (SMS, email, phone, or push). Your agent can report on how and when responders were alerted for review or follow-up.
Page through large result sets automatically
Every list tool accepts a limit and handles multi-page collection for you. Ask for hundreds of incidents or on-call entries and the server pages through the PagerDuty API behind the scenes, returning one clean result.
How to connect the Gumloop PagerDuty MCP Server
- 1
Create a free Gumloop account
Sign up at gumloop.com. No credit card required.
- 2
Add the PagerDuty MCP server
Copy your MCP server URL from Gumloop and add it to your preferred client (Claude, Cursor, or Gumloop workflows). You'll authorize on first use.
- 3
Start using PagerDuty in your AI workflows
That's it. Your AI agent can now triage incidents, look up who’s on call, browse services, and create or delete on-call schedules. Use it inside a Gumloop automation, in Claude Desktop, or in Cursor.
PagerDuty MCP use cases
Incident triage briefings for on-call engineers
When an on-call engineer logs on, a Gumloop agent can pull every high-urgency triggered and acknowledged incident across their team’s services, group them by service, and post a tight situation summary to Slack. The engineer starts the shift knowing exactly what’s on fire instead of scrolling the dashboard.
On-call lookups for incident commanders
During an active incident, an AI agent can read who is currently on call for the affected service’s escalation policy, fetch that responder’s contact methods, and surface the right person to page in seconds. Incident commanders stop hunting through rotation pages mid-crisis.
Rotation setup for DevOps and platform teams
A platform lead can describe a new rotation in plain terms, and an AI agent translates it into a PagerDuty schedule with the right layers, rotation lengths, user roster, time zone, and weekday restrictions. New coverage goes live without anyone clicking through the schedule editor.
Weekly reliability reporting for engineering managers
Pull all incidents for the past week by service and urgency, summarize trends since the prior week, and compile the rollup into Google Sheets or a Slack message. Managers get a current reliability snapshot (incident volume, high-urgency counts, affected services) without exporting anything by hand.
Cross-platform on-call awareness
Connect PagerDuty with Slack, Gmail, Google Calendar, and other MCP tools in a single agent. An agent can read today’s on-call roster from PagerDuty, post it to a team channel each morning, and add the rotation to a shared calendar, so coverage is visible everywhere your team already works.
Why use Gumloop for PagerDuty MCP
No PagerDuty OAuth app to register
Most PagerDuty MCP servers you’ll find on GitHub make you register your own OAuth app, manage client IDs and secrets, and write token-refresh logic. With Gumloop you connect your PagerDuty account once and the platform handles the OAuth flow and token refresh for you. No config files, token juggling, or coding against the PagerDuty API necessary.
Works with multiple MCP clients
Use the PagerDuty MCP server endpoint in Claude Desktop, Cursor, or directly inside Gumloop agents. Same server URL, works with any MCP client.
Chain PagerDuty with 100+ other integrations
Combine PagerDuty with Slack, Gmail, Google Sheets, Google Calendar, and other MCP tools in a single AI agent. An agent can pull on-call data from PagerDuty, process it with an LLM, and write the result to Slack, a sheet, or anywhere else.
Enterprise-grade and scalable
Built for teams, with role-based permissions and dedicated support for Pro users. For details on Gumloop’s security practices, see trust.gumloop.com.
Pricing includes a free plan
You can test the PagerDuty MCP integration on Gumloop’s free tier before committing. Paid plans start at $37/month.
Frequently asked questions
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