Turn every Gong call into action with an AI Gong agent
It recaps calls, drafts follow-ups, syncs your CRM, and turns conversations into dashboards and digests of what customers need, all from one chat.
Trusted by leading teams
Stop losing the hour after every call
The agent reads the transcript, writes the recap, drafts the follow-up, and logs the CRM, so the work that used to pile up after a call is done before you switch tabs.
What is the AI Gong Agent?
An AI Gong agent is an assistant that turns your call recordings into finished work. Instead of rewatching a call to write up notes, chase down action items, and update the CRM by hand, you ask in plain English and it reads the transcript, pulls out what matters, and does the follow-through for you.
The Gumloop AI Gong agent connects to your call recordings with full access to transcripts, interaction stats, scorecards, and trackers, alongside your CRM, inbox, issue tracker, and docs. It can also run your call data through Python to build interactive dashboards and sentiment charts, and synthesize what it hears across every call into a digest for the rest of the company. It is built for reps, sales managers, and RevOps teams who run on calls, and for the product and marketing teams downstream who need to hear what customers are saying.
It works the way a sharp sales operator would. It understands discovery, qualification frameworks, deal stages, and objection handling, and it applies that lens when it summarizes a call, scores a rep, or flags a deal at risk. It always shows you what it is about to write or send before it touches your CRM or your inbox.
What you can do with the AI Gong Agent
Workflows the agent handles out of the box.
Call summaries in seconds
Hand it a call or a date range and it reads each transcript, then returns a TL;DR, the key topics, the sentiment, and the next steps both sides committed to.
Action items pulled from the transcript
It scans for every commitment made on the call, sorts them by owner and deadline, and turns them into a checklist you can push to tasks or tickets.
Follow-up emails drafted for you
It writes a concise recap email with next steps and owners, then saves it as a draft for your review. It only sends when you explicitly tell it to.
CRM sync without the data entry
It finds the matching opportunity, writes a clean summary note, and offers to update the stage when the call makes the signal obvious, always after you confirm.
Dashboards and sentiment from your calls
It runs your call data through Python and renders interactive dashboards and sentiment charts, like talk-to-listen by rep, theme frequency, and sentiment trends over time.
Cross-call digests for the whole company
It scans every call in a window, clusters the themes customers raise, scores the sentiment, and writes a digest that routes product friction to product and eng and objections to sales and marketing.
How to use the AI Gong Agent
Get from landing page to live agent in a few clicks.
- 1
Click "Get started"
A preconfigured agent is created in your Gumloop workspace with your call recordings, CRM, inbox, issue tracker, and docs ready to connect, and the revenue intelligence instructions loaded into its system prompt.
- 2
Connect your tools
Authorize your call recording platform and the supporting tools with your own credentials. The agent uses your access, so it can only see and change what you already can.
- 3
Ask about any call
Ask for a recap, the action items, a follow-up email, or a deal-risk scan. The agent reads the transcript, does the work, and shows you anything it plans to write or send before it acts.
AI Gong Agent use cases
Real workflows teams run with this agent.
Recapping a call you just got off
Ask for the recap and the agent reads the transcript, writes a clean summary with next steps, drafts the follow-up email, and logs a note to the opportunity.
Sending a customer struggle digest to the company
Ask what customers are struggling with and the agent scans every recent call, scores the sentiment, and writes a digest that tells product what to fix and sales and marketing what to build.
Building a dashboard from your calls
Ask for a view of call volume, talk-to-listen, and sentiment by rep, and the agent runs the numbers and renders an interactive dashboard you can share in one step.
Turning action items into tracked work
It pulls the commitments from a call and creates the tasks or tickets, so the follow-ups people agreed to actually get owners and due dates.
Scanning the week for at-risk deals
Ask which calls had red flags and it scans recent transcripts for objections, competitor mentions, and missing next steps, then ranks the deals to watch.
Building a coaching brief for a rep
It pulls a rep last calls and interaction stats, looks at discovery and objection handling, and returns a coaching summary with strengths and areas to improve.
Why use Gumloop for the AI Gong Agent
It executes, it does not just summarize
The agent drafts the email, logs the note, and files the ticket itself. It never hands you a summary and tells you to go do the follow-up by hand.
It confirms before it writes or sends
Before it updates your CRM, sends an email, or creates a ticket, it shows you exactly what it will do. Follow-up emails are saved as drafts unless you say send.
It speaks the language of sales
It understands discovery, qualification frameworks, deal stages, and objection handling, so its summaries and coaching read like a sales leader wrote them.
It lives in your workspace
The agent runs inside Gumloop with your tools connected, so recapping a call, updating the CRM, and chasing follow-ups is one conversation, not five tabs.
Related agents
Call analysis agent
Surface objection patterns, coaching insights, and competitive intelligence across your calls.
AI Salesforce agent
Run pipeline insights, record creation, and CRM hygiene from a single conversation.
CRM agent
Update deals and research accounts across any CRM without ever opening it.
With enterprise-grade infrastructure and security
Role-based access control
Manage reusable roles, shared credentials, and secrets with scoped access controls.
Virtual private cloud deployments
Deploy Gumloop in your own cloud.
Anthropic
OpenAI
Gemini
DeepSeek
AI model restrictions
Control which AI models teams can use. Set guardrails and enforce spend policies.
Usage monitoring
Track organization-wide credit usage in real time. Implement budget and quota controls to avoid surprises.
TODAY
WEDNESDAY
Audit logging
Capture detailed audit trails for actions across the organization to understand where data is flowing.
AI proxy support
Bring your own API keys and route requests through your own proxy.
Sign in with Okta
Single Sign-On
Securely streamline identity and access management.
Zero Data Retention
Gumloop never uses customer data to train AI models. For third-party models, we have Zero Data Retention (ZDR) agreements and Data Processing Addendums (DPAs).
SOC 2 Type II Certified
Gumloop is committed to security, and is compliant with SOC 2 Type II and GDPR. Visit trust.gumloop.com to learn more.
Frequently asked questions
Tasks automated to date
Try the AI Gong Agent